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Elton John show at ACL Live sells out fast

Staff Writer
Austin 360

By Peter Mongillo

Editor’s note: This article was originally published August 9, 2013

Many fans of Elton John attempting to get tickets for his Oct. 17 performance at the Andy Roddick Foundation gala at ACL Live were disappointed Friday when the 1,500 tickets made available to the public sold out almost immediately.

In response, several fans posted messages on ACL Live’s Facebook page expressing anger over the fact that they were unable to get tickets when they went on sale at 10 a.m. Some of the posts accused the venue of selling tickets to scalpers. As of Friday afternoon, nearly 200 tickets were for sale at ticket resale site StubHub.

In response, ACL Live posted the following message:

We want to say a couple of words regarding the on sale for the Andy Roddick Foundation Charity Event Featuring Elton John. We apologize that many people were unable to buy tickets at the on sale. Elton is an artist who sells out arenas, 20K + in attendance, we are a theater that has approx. 2500 seats. This event only had 1500 seats available due to the floor being utilized for tables/dinner service for anyone that wanted to donate on a larger level. Just like the fans, we are disappointed that many tickets have appeared on secondary ticketing systems such as Stub Hub and that the Charity will not benefit in the additional dollars these companies are selling the tickets for. We did have tickets available in person at the box office and everyone that was in line was able to walk away with tickets in hand. For high demand show, we recommend that you purchase tickets directly from our box office.”

ACL Live marketing director Sharilyn Mayhugh said Friday that the venue cannot stop individuals from reselling tickets, though not all tickets for sale on resale sites are real. One set of tickets for sale on StubHub, for example, are advertised as being located on the floor of the venue even though floor tickets were not part of the sale — those seats were sold as gala tables through the Roddick Foundation. Mayhugh also pointed out that resale site austinticketsales.com is currently selling tickets to the upcoming Widespread Panic shows at the theater, though neither the pre-sale or public on-sale for those shows have happened.