P. Terry’s will now let pedestrians have access to the drive-thru windows at their three drive-thru only locations that don’t offer a separate walk-up window. Terrence Henry of KUT first reported the news regarding P. Terry’s compliance with City of Austin code “25-2-813 Drive-Through Facility,” which states: “A business that has a drive-through facility but does not have walk-in service must provide safe and convenient access for pedestrians to the drive-through facility.”
Terry’s owner Patrick Terry said he had already offered the service on an “on-again, off-again basis” to pedestrians at the three locations where there is only a drive-thru window and no specific walk-up window or indoor seating.
“Instead of doing it on a sporadic basis, we will do it at all times now,” said Terry, who acknowledged he was not aware of the specific code until it was brought to his attention.
Pedestrians at the drive-thru only locations will place their order at the window, and Terry says the locations have “already marked off an area” where the customers can wait. Terry said the restaurant’s intention is to keep pedestrians and cars away from one another.
The Ben White Boulevard, 8515 Burnet Rd., and 12018 Reserach Blvd. locations are the only drive-thru only locations in the local chain.
Public transportation advocate Jace Deloncey brought attention to the issue yesterday on Twitter.
Deloncey initially seems happy to the response Terry issued to Henry.
Thx @pterrys for taking customer feedback & adapting pedestrian access rules for your drive-thru only locations! Can't wait to try it out!
— Jace Deloney (@JaceDeloney) August 14, 2015