After an opening day marred by three+ hour waits for people trying to get wristbands at will call and enter Fun Fun Fun Fest, organizers released a statement on the event’s Facebook page outlining plans to address the problem (the fest continues Saturday and Sunday). They’re planning to keep the box office open later Friday and open at 8 a.m. Saturday (the fest has a no-refund policy). They also say they consulted with city of Austin officials on Friday and then opened up the gate to everyone in line. Here is the full statement:

Today many of our fans experienced significant delays with the check-in process due to a significant single wave of unexpected demand.

As you know, Fun Fun Fun was displaced from its former location in 2013 and was forced to create a completely new layout and process due to the renovations at Auditorium Shores. This dynamic alone creates challenges for staff and customers alike.

Since 2006, FFF has operated under a strict no refund policy, which remains today. Knowing this, we found it unacceptable to allow our loyal fans to miss their favorite artists, simply because of a delayed check-in process. So, we decided to take drastic measures to address this, by allowing the remainder of the line into Fridays nights show regardless of the check-in process. We did this in consultation and with the blessing of City of Austin officials. Ultimately, our primary concern is always safety in the line, safety in the fest, and safety on the way home – so we needed to coordinate with all parties to make sure this was a smart and effective solution.

We would like to personally apologize for any delays that our fans experienced today, and would like to thank everyone for their patience as we adjust to this new location for FFF.

Next steps:

Queue (The FFF ticketing partner) will keep the box office open after the festival tonight to assist any customers still needing credentials for the weekend and for Nites.

The box office will open tomorrow at 8am for early check in, customer service, and questions and answers.

Now that we have identified the problem and allocated resources to fix it, we are confident that tomorrow’s lines will be back to normal.

Please share this with your friends so everyone can stay informed. Thanks y’all.

FFF