Today, Whole Foods’ top executives John Mackey and Walter Robb posted a video online apologizing for mishaps uncovered in a recent report that found the Austin-based store overcharged (and undercharged) customers who were buying prepackaged fresh produce and juices whose prices are calculated by weight.


In the video, they explain what steps they are taking to ensure this problem won’t continue and what customers can do if they suspect an error in pricing.