Time Warner Cable, the Austin area’s dominant cable provider, has been busy lately rolling out new technology.
One of the newest items is the company’s Tech Tracker. Among other features, customers can get pre-appointment reminders. There’s also an option to get the name, identification number and even a photo of the technician en route to your home.
Notifications are sent via text or email.
Time Warner Cable also recently promised customers one-hour appointment windows, eliminating the need to block out all or part of the day to wait for a repairman.