Austin360 blogs > Digital Savant > Archives > 2010 > March > 08 > Entry
Trouble with my.SXSW app? Read this
Over the weekend, I saw a few Tweets about people having trouble with the latest update of the South by Southwest Interactive app for iPhone (the naughty one).
An e-mail from the fest suggests the following if you have the issue (which in my case caused the app to fail to load when I clicked on it):
1. Delete the existing my.SXSW app from your phone
2. Download and install the new my.SXSW app again from iTunes or the AppStore
3. Open the app and login with your my.SXSW credentials.
If you do the fix, you might be required to log in twice — once to SXSW, once to the “Dub” service, which seems like one too many hoops to jump through, but then I’m not an app developer.
This seemed to work for me — but as I looked at the app, I noticed that the list of panels doesn’t even have the names of panelists and some panels are missing basic information that’s on the Interactive Web site — a total deal-breaker for me for actually using the app to look up information during the fest.
I’m hoping this gets fixed in the meantime. I’m getting e-mails about other apps (including one from sched.org) that should be available by Friday.. ‘
Permalink | Comments (4) | Post your comment Categories: Applications, Austin, Phones, SXSW 2010
Comments
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By Omar Gallaga
March 9, 2010 10:07 PM | Link to this
Angela -- I don't think that's true. Panelists are listed in panel descriptions on the SXSW.com/Interactive Web site, but not in the app.
Compare this: http://my.sxsw.com/events/event/5285
with what's in the app.
Panelists are not listed.
One other complaint: when you try to filter based on date/time, the option for times end at 4 p.m.. Makes it impossible to find 5 p.m. panels (of which there are many).
The app, so far, is pretty unusable. I hope it's fixed by Friday.
By Angela Lauria
March 9, 2010 2:13 PM | Link to this
Thanks for spreading the word about the fix to the upgrade. We've submitted the corrected app to Apple and it should be live shortly.
I wanted to make sure you understood why the list of panels doesn't have all the info - it actually has nothing to do with the app. The data displayed in the app comes from the sxsw site, so if the site doesn't have it, neither does the app. As we get closer to 3/12 you will see all that data start to get filled in.
Let me know if you have any other questions about the "naughty" my.SXSW mobile app.
By Linda
March 8, 2010 11:51 PM | Link to this
Loved your story on NPR today. Really proud to have an Austinite working a national level like that but you also take time to help support local efforts. Keep up the great work!
By Tim
March 8, 2010 6:17 PM | Link to this
I heard your story on NPR about wireless alternatives to wired broadband. I am building a house that does not have access to wired broadband, but I am on a hill, about 200 yards from a cell tower (so wireless is a great option). What you didn't go into is; who offers this wireless "home network" of "home hotspot" service (AT&T Verizon, Sprint?) and what are the prices on the 3g networks? Please email me back. Thank you. Tim.